When a player has received disciplinary action, they may file one Customer Support ticket appealing this action. At this point, a final judgment is made by an Arbiter and will not be reversed. An Arbiter is a specially trained GM who reviews and will verify the evidence against the account.
Please note that the duration of a disciplinary action is based on the severity of the violation, and repeated violations will incur additional suspension times, up to and including a permanent account ban.
If you suspect your account has been banned and you would like to appeal the disciplinary action, please file a ticket through our Support page.
Common Policy Violation Examples
|Advertising hacks and hacking websites.
|Promoting other websites or products
|Using a macro, third-party program, or physical method to play
the game in a repetitive manner
|Impersonating a VALOFE employee
|Using Hacking Tools
|Using a third-party program or using illegal means to play the game
in a manner that is not intended by the creators
|Sharing, buying, and selling of hacking programs or methods
|Misconduct and/or Harassment
|Behavior and/or language inappropriate for given game
|Buying or selling items, gold, or accounts for real life money
|Trading an account for in-game currency
|Playing game outside of creator's intended purpose with direct
intent to harass other players
VALOFE reserves the right to change a player’s name at any time
|Persistent insults or abuse of a GM or VALOFE employee
|Giving out password or personal information